Terms & Conditions

Last updated: [Insert date]

Welcome to am.pm. By placing an order through our webshop, you agree to the following Terms & Conditions.

1. Company Information

[Company Name]
CVR: [CVR 36721812]
Address: [Oester Alle 56, 3]
Email: operations@ampmshop.dk
Phone: [42 90 17 83 (by appointment)]

2. Prices

All prices shown on the webshop are stated in euros (EUR) and include applicable VAT, unless otherwise stated.

We reserve the right to update prices, products, and offers without prior notice. The price shown at the time the order is placed is the price applicable to that purchase.

3. Payment

We accept the payment methods displayed at checkout.

Payment will only be charged once the order has been dispatched from our warehouse.

All payments are processed through secure and encrypted payment solutions.

4. Delivery

We deliver to Denmark and to the countries listed on our webshop.

Estimated delivery times are shown at checkout and are provided as guidance only.

If delays occur with the carrier or due to circumstances outside our reasonable control, we cannot be held responsible for any resulting consequences.

Risk relating to the goods passes to the customer upon delivery.

5. Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal for purchases made through our webshop.

The withdrawal period expires 14 days after the day on which you, or a third party appointed by you, receives the goods.

To exercise your right of withdrawal, you must contact us in writing within the applicable withdrawal period.

6. Food Supplements and Exceptions to the Right of Withdrawal

For health protection and hygiene reasons, the right of withdrawal does not apply to sealed food supplements once the seal has been broken after delivery.

Opened, used, or partially consumed products therefore cannot be returned or refunded.

7. Returns and Refunds

Returns and refunds are handled in accordance with our current Returns & Refund Policy.

If a return is approved, the product must be returned unused, unopened, and with the original seal intact.

Approved refunds will be issued to the original payment method.

8. Right to Make a Complaint

When purchasing from us as a consumer, you have a 24-month right to make a complaint in accordance with Danish consumer legislation.

This right applies to faults or defects that were present at the time of delivery.

You must notify us within a reasonable period after discovering the fault or defect. If you contact us within two months of discovering the issue, the complaint will generally be considered to have been made within a reasonable period.

The right to make a complaint does not cover faults, damage, or wear caused by incorrect use, failure to follow product instructions, improper storage, accidents, or other damage caused by the customer.

If you wish to make a complaint, please contact us as soon as possible with a description of the issue and any relevant documentation, including photographs where appropriate.

If the complaint is justified, we will, based on the individual circumstances, offer a replacement, price reduction, refund, or another remedy in accordance with applicable Danish law.

9. Product Information

We aim to ensure that all information relating to our products, including ingredients, nutritional information, images, and directions for use, is accurate and up to date.

Minor errors, inaccuracies, or changes to packaging, ingredient lists, or product appearance may occur without prior notice.

Product images are for illustrative purposes.

10. Health Information and Limitation of Liability

am.pm sells food supplements and food products and does not provide medical advice.

Our products are not intended to diagnose, treat, cure, or prevent disease.

Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

The recommended daily dose should not be exceeded.

Keep out of reach of children.

If you are pregnant, breastfeeding, taking medication, or receiving medical treatment, we recommend consulting your doctor or another qualified healthcare professional before use.

To the extent permitted by applicable law, we are not liable for indirect losses, loss of business, loss of revenue, loss of profit, or other consequential losses.

Our total liability will, to the extent permitted by applicable law, be limited to the value of the order to which the claim relates.

11. Personal Data

When you shop with us, we process personal data in accordance with applicable data protection legislation.

You can read more about how we process personal data in our Privacy Policy.

12. Subscriptions

When creating a subscription, you agree that payment will be charged automatically at each subscription interval until the subscription is cancelled.

Subscriptions can be changed or cancelled at any time through your customer account or by contacting customer service before the next scheduled payment date.

Any subscription discounts or special subscription benefits will end when the subscription is cancelled.

13. Force Majeure

We are not responsible for failure to fulfil our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government restrictions, cyberattacks, power outages, transport disruptions, or similar events.

14. Governing Law and Disputes

All purchases between the customer and am.pm are governed by Danish law.

Any disputes should, where possible, first be resolved amicably between the parties.