Shipping Policy

Last updated: [01/06/2026]

Thank you for shopping with am.pm.

Order Processing

We aim to process and dispatch all orders as quickly as possible.

Orders placed on business days are normally processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, promotions, or public holidays, processing times may be longer.

Delivery Times

Estimated delivery times depend on the destination and selected shipping method.

For deliveries within Denmark, the usual delivery time is typically:

• 1–3 business days after dispatch

For international deliveries, delivery times may vary depending on the destination and local shipping conditions.

All delivery times are estimates only.

Shipping Costs

Shipping costs are calculated at checkout and depend on the delivery address, shipping method, and order size.

Any free-shipping promotions will be clearly stated on the webshop.

Delivery Address

It is the customer’s responsibility to ensure that the delivery address provided is correct and complete.

If an order is returned to us due to an incorrect or incomplete address, failure to collect the parcel, or refusal of delivery, the customer may choose to have the order resent against payment of a new shipping fee.

If the parcel is returned to our warehouse and the customer does not wish to have it resent, the order amount will be refunded once the returned goods have been received and inspected.

An administration and handling fee of €10 will be deducted.

The refund will be issued to the original payment method in accordance with our Returns & Refund Policy.

Delivery Issues

If your order has not arrived within the expected delivery time, please contact us as soon as possible.

We will do our best to help locate the shipment and find an appropriate solution.

Damaged Parcels

If the parcel or product is damaged upon delivery, we recommend taking photos of the damage and contacting us as soon as possible.

In the case of visible transport damage, we also recommend notifying the carrier at the time of delivery.

Lost or Delayed Shipments

Once an order has been handed over to the carrier, delays may occur that are outside our control.

We cannot guarantee delivery on a specific date unless this has been expressly agreed.

If a shipment is considered lost, we will work with the carrier to investigate the matter and find an appropriate solution.

International Orders

For deliveries outside Denmark, local taxes, customs duties, VAT, or import charges may apply in certain countries.

These costs are the responsibility of the customer and are not included in our prices or shipping charges unless otherwise stated.

The customer is responsible for ensuring that the product can legally be imported into the destination country.

Subscription Deliveries

For subscription orders, products are shipped automatically according to the selected delivery interval.

It is the customer’s responsibility to ensure that the delivery address and payment details are up to date before the next subscription renewal.

If a subscription shipment is returned due to an incorrect address, failure to collect the parcel, or refusal of delivery, the same terms described under “Delivery Address” apply.

Force Majeure

We are not responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government restrictions, transport disruptions, power outages, or similar circumstances.

Contact

If you have any questions regarding delivery or shipping, please contact us at:

am.pm
Email: orders@ampmshop.dk

We aim to respond to all enquiries as quickly as possible.