Refund policy

Returns & Refund Policy

Last updated: [01/06/2026]

Thank you for shopping with us.

Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal for purchases made through our webshop.

The withdrawal period expires 14 days after the day on which you, or a third party appointed by you other than the carrier, takes physical possession of the goods.

To exercise your right of withdrawal, you must notify us in writing before the withdrawal period expires.

Right of Withdrawal for Food Supplements

You have a 14-day right of withdrawal for unopened food supplements.

Sealed food supplements are exempt from the right of withdrawal if the seal has been broken after delivery. This is due to health protection and hygiene considerations in accordance with applicable Danish law.

If the product has been opened, used, or the seal has been broken, it cannot be returned or refunded.

Return Conditions

To be eligible for a refund, the product must:

  • Be unopened

  • Have an intact seal

  • Be unused

  • Be returned in its original packaging

  • Be in resalable condition

We reserve the right to reject returns that do not meet these conditions.

How to Return a Product

Once you have notified us that you wish to exercise your right of withdrawal, the product must be returned within 14 days.

The return shipment must be sent at your own expense to:

Handikurvertering
Walgerholm 16
3500 Jonstrup
Denmark

The shipment must be clearly marked with:

Subject: Order number + Refund

Example: Order #12345 + Refund

You are responsible for all return shipping costs and for ensuring that the product is securely packaged for transit.

We recommend using a tracked shipping method, as we cannot be held responsible for items that are lost or damaged during the return shipment.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and no later than 14 days after receiving your order.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging, where relevant

Once the matter has been assessed, we will, depending on the circumstances, offer a replacement, refund, or another appropriate solution in accordance with applicable law.

Refunds

Once we have received and approved the returned item, the refund will be processed to the original payment method.

Approved refunds will be issued no later than 14 business days after we receive the returned item.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Any delivery charges are non-refundable unless the return is due to an error on our part or a defective item.

Non-Refundable Items

We do not offer refunds or returns for:

  • Food supplements with a broken seal

  • Opened or used products

  • Products that have been fully or partially consumed

  • Products returned due to taste or personal preference

  • Products damaged as a result of incorrect storage or handling after delivery

Subscription Orders

Subscriptions can be cancelled at any time before the next payment date.

Orders that have already been processed and shipped are subject to the same return and refund conditions as regular orders.

Contact

If you have any questions regarding returns or refunds, please contact us at:

Email: orders@ampmshop.dk

We aim to respond to all enquiries as quickly as possible.